Arabian Adventures, a proud member of the Emirates Group, has long been recognized as one of Dubai’s most trusted and award-winning providers of desert safaris and destination experiences. But the scope of Arabian Adventures goes far beyond safaris. The company is fully equipped to deliver a wide range of tailored travel services, from planning and contracting hotel stays to transfers, in-resort assistance, excursions, and corporate events.
As part of its continued growth, Arabian Adventures is now hiring Customer Sales and Service Agents to join its team. This is an exciting opportunity for motivated individuals who are passionate about travel, customer service, and sales.
Job Purpose
The Customer Sales and Service Agent is a front-line position designed for individuals who thrive on providing exceptional customer experiences. The successful candidate will play a vital role in handling client enquiries, offering travel-related products and services, and ensuring smooth ticketing and reservation processes.
By converting customer enquiries into ticketed sales, agents will help drive revenue while maintaining the superior quality of service Arabian Adventures is known for. Whether working with retail customers, corporate clients, or government accounts, the agent’s goal is to deliver an unforgettable experience from the very first interaction.
Key Responsibilities
- Deliver the highest standard of customer service to all clients by addressing queries and concerns promptly and professionally.
- Promote dnata products, services, and loyalty programmes while providing accurate destination and product information tailored to each customer’s needs.
- Maximise sales opportunities by cross-selling and upselling auxiliary travel products to increase revenue.
- Handle reservations and issue tickets while ensuring compliance with airline rules and regulations.
- Suggest alternate routes, classes, or carriers when needed to meet client requirements and enhance sales opportunities.
- Inform customers about essential travel requirements such as passports, visas, health, and insurance.
- Maintain strong working relationships with clients and update them regularly on new products and offers.
- Adhere to internal audit standards, DSES, and AlBatross requirements, ensuring all revenue documentation is correctly reported.
- Perform airline reservation-specific tasks such as pre-flight checks, sending special service requests (VIP/CIP/UNMR/MEDA), and managing system queues effectively.
Qualifications and Skills
To be eligible for this role, candidates must meet the following requirements:
- Education: Completion of 12 years of schooling or equivalent.
- Experience: At least 1 year in commercial sales, reservations, or ticketing.
- Knowledge/Skills:
- Strong geographical knowledge and numerical ability.
- Excellent interpersonal, telephone, and customer service skills.
- Familiarity with airline reservation systems and dnata Front Office system.
- Proficiency in Microsoft Office applications (Word, Excel).
- Languages: Strong verbal and written English is mandatory. Additional fluency in Arabic or other foreign languages will be an added advantage.
Salary and Benefits
Joining Arabian Adventures means becoming part of the Emirates Group, a global leader in travel and aviation. Employees enjoy a competitive, tax-free salary and comprehensive benefits, including travel discounts, training opportunities, and career development programs.
In addition, successful candidates will have the chance to live and work in Dubai, one of the most cosmopolitan cities in the world. With its unique lifestyle, cultural diversity, and world-class infrastructure, Dubai offers an unparalleled environment for professional and personal growth.
Apply Today
If you are passionate about travel, customer service, and building a rewarding career in the Emirates Group, don’t miss this opportunity. Applications close on 12 September 2025.
For more details about living and working in Dubai, and to apply, visit the Emirates Group Careers website: Apply Now
