Are you a customer service professional looking to advance your career in the travel and tourism industry? Sharjah Airport Travel Agency (SATA) is inviting applications for the role of Call Centre Agent in the United Arab Emirates. This opportunity is perfect for individuals with strong communication skills and a passion for providing exceptional travel solutions to clients.
About Sharjah Airport Travel Agency (SATA)
Established as a trusted name in the UAE’s travel industry, SATA is a subsidiary of Sharjah Airport Authority and has earned a reputation for excellence in providing comprehensive travel services. From airline ticketing and hotel reservations to holiday packages and corporate travel management, SATA has been a reliable partner for both leisure and business travelers.
With decades of expertise, SATA continues to adapt to the evolving travel landscape by incorporating modern technologies and offering personalized services. Joining SATA means becoming part of a professional team dedicated to creating seamless travel experiences for customers across the globe.
Job Overview – Call Centre Agent
📌 Position: Call Centre Agent
📍 Location: UAE
🕒 Employment Type: Full-Time
📚 Experience Required: Customer service experience with knowledge of GDS (Galileo, Amadeus)
🗣️ Languages: English and Arabic (preferred)
👤 Preference: Male candidates
As a Call Centre Agent, the selected candidate will play a crucial role in handling client inquiries, assisting with bookings, and ensuring customer satisfaction through professional communication and efficient service delivery.
Key Responsibilities
The Call Centre Agent position is highly interactive and requires a balance of technical knowledge and interpersonal skills. Main duties include:
- Assisting customers with flight, hotel, and tour bookings.
- Managing reservations using global distribution systems (GDS) such as Galileo and Amadeus.
- Responding promptly to customer queries via phone, email, or chat.
- Providing accurate travel information, pricing, and itinerary details.
- Ensuring all bookings comply with company policies and customer requirements.
- Delivering excellent service to maintain high levels of customer satisfaction.
This role is designed for individuals who enjoy problem-solving, multitasking, and working in a fast-paced travel environment.
Candidate Profile
The ideal candidate should demonstrate strong communication skills, both in English and Arabic, and possess the ability to manage customer interactions effectively. Previous experience in travel booking systems such as Galileo and Amadeus is highly desirable. Additionally, candidates with a background in travel agencies or airlines will be preferred.
SATA is particularly encouraging male candidates to apply for this role, though the company welcomes applications from all qualified professionals.
Why Join SATA?
Working at SATA provides employees with the chance to grow in a recognized travel agency while gaining exposure to the dynamic aviation and tourism sectors of the UAE. Benefits of joining the SATA team include:
- A supportive and professional work environment.
- Opportunities to learn and grow within the travel and tourism industry.
- The chance to work with a multicultural team serving international clients.
- Access to modern travel booking systems and tools.
How to Apply
Interested candidates are invited to submit their CVs to the official recruitment email:
Applicants are encouraged to include updated resumes highlighting relevant customer service and travel experience. Adding certifications, GDS training, or language proficiency details will improve the chances of being shortlisted.
Conclusion
The Call Centre Agent vacancy at Sharjah Airport Travel Agency (SATA) is a valuable opportunity for professionals aiming to enhance their career in travel and customer service. With its strong market presence and reputation, SATA provides an ideal platform for growth and professional development.
If you are ready to take on a role that combines customer interaction with travel expertise, don’t miss this opportunity—apply today and become part of a respected travel brand in the UAE.
