If you are passionate about customer service and eager to be part of one of the UAE’s busiest aviation hubs, Sharjah Aviation Services is now offering an exciting opportunity to join its team as a Passenger Attendant. This role is ideal for energetic, professional, and customer-focused individuals who want to contribute to creating a smooth and stress-free travel experience for passengers.
Based at Sharjah International Airport, this position is an important link in ensuring travelers receive the right guidance, support, and care at every step of their journey—from departure through to arrival. By joining Sharjah Aviation Services, you will not only gain valuable exposure to the aviation sector but also contribute to the company’s strong reputation for service excellence.
About the Role
As a Passenger Attendant, you will play a central role in assisting travelers across different touchpoints in the airport terminal. These include:
- Departure Welcome Area
- Departure Immigration Smart Gate
- Dufry Shop Exit Point
- Arrival Immigration Smart Gate
- Common Arrival Ground Floor
- Arrival Baggage Hall
Your presence at these locations ensures that passengers are welcomed, guided, and assisted in a professional and courteous manner. The role is especially vital for those needing extra support such as elderly travelers, passengers with reduced mobility, or first-time flyers.
Purpose of the Job
The Passenger Attendant’s main goal is to provide safe, timely, and courteous assistance throughout the passenger journey. This includes:
- Supporting travelers through check-in and immigration.
- Providing direction in baggage claim areas.
- Assisting with any special needs such as wheelchair requests.
- Answering travel-related questions and providing reassurance.
By maintaining service quality, Passenger Attendants play a direct role in reducing complaints, improving customer satisfaction, and upholding the high standards of Sharjah Aviation Services.
Key Responsibilities
General Duties
- Offer professional and efficient support to passengers.
- Maintain excellent grooming and communication standards.
- Follow all SOPs and airport authority safety regulations.
- Represent the company with professionalism at all times.
Passenger Support
- Greet and guide arriving and departing passengers.
- Assist elderly and special needs passengers.
- Provide travel information and resolve passenger queries.
Floor Walking
- Actively walk through assigned areas to monitor needs.
- Coordinate with porters and support services as required.
Immigration Assistance
- Direct passengers to counters or Smart Gates.
- Assist with visa or documentation-related questions.
Baggage Hall
- Help passengers identify correct baggage belts.
- Respond to lost baggage or luggage-related concerns.
Candidate Profile
Qualifications
- High school diploma or equivalent.
Experience
- Minimum 1 year in a customer-facing role (preferably in aviation, travel, or hospitality).
Skills & Competencies
- Strong communication skills (verbal and written).
- Ability to listen and respond effectively.
- Cultural sensitivity and teamwork.
- Flexibility and ability to multitask.
- Proactive, detail-oriented, and professional.
The role is best suited for someone who thrives in a multicultural environment, remains calm under pressure, and is committed to delivering exceptional service.
About Sharjah Aviation Services
Sharjah Aviation Services is a leading ground handling and airport services company, working closely with Air Arabia and other international airlines. Known for operational efficiency and customer focus, the company provides employees with training, career growth opportunities, and a dynamic work environment.
How to Apply
Interested applicants can submit their applications directly via the official Sharjah Aviation Services Careers Portal.
🔗 Apply Here: Passenger Attendant Careers – Sharjah Aviation Services
Final Thoughts
Joining Sharjah Aviation Services as a Passenger Attendant is a fantastic opportunity for individuals who enjoy working with people and want to grow their career in aviation. With a strong focus on passenger experience, teamwork, and professionalism, this role allows you to make a real difference in the travel journey.
If you are ready to take on a customer-facing role in one of the UAE’s most dynamic airports, apply today and begin an exciting career with Sharjah Aviation Services.
